DTW Driving School, 4625 W. Broad Street, Richmond, VA 23230
804-918-6634

Frequently Asked Questions

Q.Which Class Should I Take?

Maybe a judge ordered you to go take a Driver Improvement Clinic  or DMV is requiring you to take the class. Maybe you are trying to get an insurance discount or add safe driving points to your license. Then the online or classroom Driver Improvement Clinic is the right class for you.

If you failed the DMV written test three times and need to take a course before you can take the written test again, then you should take the 3x FAIL (DMV Driver Manual) Course either online or classroom. A Driver Improvement Clinic does NOT substitute for this class.

Driver Improvement Clinic

Q. Why Should I Take This Course?
The successful completion of the Driver Improvement Clinic may be used to remove points from your official driving record. Or, you may have been ordered to attend by the DMV or a court of law. You might also attend to receive a discount on your automobile insurance premium. Finally, you might simply want to learn techniques that will make you a more responsible driver and lower your chances of being involved in a collision.
Q. Who is Eligible to Take This Course?

Anyone can attend a driver improvement clinic.

  • If you want to use the course to lower your insurance premium, you should verify with your insurance agent that your provider offers this benefit.
  • If you wish to receive official credit for completing an online clinic, you must be 20 years of age or older.
  • It is your responsibility to determine if your court will accept this driver improvement clinic to satisfy a court-required driver improvement clinic.
  • Finally, if you hold a commercial driver's license (CDL), you must attend a course designed specifically for commercial drivers in order to receive official credit. Click here.
Q. When is the Course Offered?

The online course is convenient because you choose the time and place, anywhere you can access the internet

The classroom course is offered on Saturdays, 8:30 am to 5:00 pm as scheduled. Check here for our class schedule. It is held in our classroom at 4625 W. Broad Street, Richmond, VA 23230, located on bus lines near Willow Lawn.

Q. What Does the Driver Improvement Clinic Cost?

There is a $50.00 cost for the Driver Improvement Clinic online course.

The classroom course costs $65.00, which is competitively priced. Active Drive-To-Work clients receive a rebate upon registration of the classroom course.

Q. How Do I Register for the Course?

It's fast and simple!

  • To register for the Online Course, CLICK HERE. Once you have completed the form, you can get started right away.
  • To register for the Classroom Course, CLICK HERE.
  • Call 804-918-6634 from 9 am - 5 pm, Monday – Friday, or
  • Stop by our office at 4625 W. Broad Street, Richmond, VA 23230. We are glad to help!
Q. How Can I Pay for the Course?

For the online course, you can pay by credit card. After you fill out the registration form, you are linked to a secure page where payment is quick and effortless. The site is encrypted, safeguarding your online purchase.

For the classroom course, you can

  • Pay online by registering here.
  • Call 804-918-6634 from 9 am - 5 pm, Monday – Friday, or
  • Come by our office at 4625 W. Broad Street, Richmond, VA 23230
Q. When Should I Take the Course?

If you have been ordered by the DMV to attend, you must complete your driver improvement clinic requirement within 90 days to prevent suspension of your license.

If your license has already been suspended, you may take the course at any time.

Q. How Long Is the Course?

The course has a DMV required minimum time limit of 8 hours.

The online course is designed to allow you to proceed at your own pace. You may do one section after another if you wish, but most of our students read at their leisure — maybe a section or two a day. Fit the course into your busy schedule!

If you are taking the classroom course, you will complete all 8 hours of the course, plus the final test, on the day you are scheduled to attend. Please plan for a little more time for a one-half hour lunch break (bring your own) and for time to complete the test.

Q. I Have Already Enrolled. How Do I Get Back Into the Course?

For the online course, you may re-enter the course via the link on the home page as many times as necessary to complete the program. If you are having problems accessing the course, you may contact us for technical support by calling 804-918-6634 from 9 am - 5 pm, Monday - Friday or email info@DTWdrivingschool.org.

The classroom course must be completed on the day scheduled. if you do not complete the course at that time, you will NOT receive partial credit and must re-register again for another date.

Q. Can I Use Someone Else's Computer or Internet Service For an Online Course?

Yes. That's one advantage of our Internet course! You can take the on-line course from home, from work, from a friend's house, at your local library, or you can even rent time on the Internet at a copy center or cyber cafe. All you need is any computer with Internet access. You can also start on your own computer and finish on another.

Q. Will I Be Tested on the Material?

DMV requires you to pass a 50-question final exam with a minimum of 80% (40 questions) correct. There are short quizzes at the end of each section which will help you to prepare for the final exam.

  • The final exam is given by the instructor at the end of the classroom course.
  • If you are taking the online course, you will need to go to an approved test site. DTW Driving School is an authorized test site, so you can come to our office at 4625 W. Broad Street, Richmond, VA 23230 to take the test. Call 804-918-6634 to schedule a time 9 am - 5 pm, Monday - Friday. For other test sites, click here. A separate proctoring fee is charged.
Q. How Long Will It Take to Get My Completion Certificate?

Notification of your completion will be electronically submitted to the DMV the following business day.

We will notify you immediately of your graduation and give you the certificate of completion at the end of the classroom course.

For online classes, the computer at the Test Site will display a screen notifying you that you have passed. If you take our course and take the test at the DTW Driving School, then you will receive your Certificate of Completion on the same day you passed.

3x Fail Course

Q. Why Should I Take This Course?
If you fail the DMV knowledge test three times, you must take a course of instruction before DMV will allow you to take its test again. The 3x FAIL (DMV Driver’s Manual) course satisfies this requirement.
Q. Who Is Eligible to Take the Course?
You can take the 3x FAIL (DMV Driver’s Manual) course
  • If you are 18 years or older, then this course is for you!
  • If you are under age 18, then you must have previously completed the classroom component of driver education consisting of 36 fifty–minute sessions, and provide proof of completion before you can enroll in the course.
Q. When Do I Have To Take a 3x FAIL Course?
There is no time limit for you to take a course. But you will not be allowed to take the DMV test again until you have successfully completed a course. Then you can take the DMV test again as many times as needed to pass.
Q. When Is the Course Offered?

The online course is convenient because you choose the time and place, anywhere you can access the internet. It is the FIRST online 3x FAIL course in Virginia!

The classroom course is offered on Saturdays, 8:30 am to 5:00 pm as scheduled. Check here for the class schedule. It is held in our classroom at 4625 W. Broad Street, Richmond, VA 23230, located on bus lines near Willow Lawn.

Q. What Is the Cost of the Course?

There is a $125.00 cost for the online course.

The classroom course costs $150.00

Q. How Do I Register For the Course?

It's fast and simple!

  • For the online course, go to www.drivingschool.org to register. Once you have completed the form, you can get started right away.
  • To register for the classroom course, Register Online Here.
  • Call 804-918-6634 from 9 am - 5 pm, Monday – Friday, or
  • Stop by our office at 4625 W. Broad Street, Richmond, VA 23230. We are glad to help!