Frequently Asked Questions

Q. Why should I take a driver improvement course?
The successful completion of a driver improvement clinic may be used to remove points from your official driving record. Or, you may have been ordered to attend by the DMV or a court of law. You might also attend to receive a discount on your automobile insurance premium. Finally, you might simply want to learn techniques that will make you a more responsible driver and lower your chances of being involved in a collision.
Q. Who is eligible to take a driver improvement clinic?
Anyone can attend a driver improvement clinic. However, to use the course to lower your insurance premium, you must be under the age of 55. You should also verify with your insurance agent that your provider offers this benefit. If you wish to receive official credit for completing an online clinic, you must be 20 years of age or older. It is your responsibility to determine if your court will accept this driver improvement clinic to satisfy a court-required driver improvement clinic. Finally, if you hold a commercial driver's license (CDL), you must attend a course designed specifically for commercial drivers in order to receive official credit.
Q. Does the course cost anything?
Unfortunately, there is a small cost for driver improvement clinics. Tuition includes immediate access to the website for the on-line course or a scheduled date to attend the classroom course. Virginia driver improvement clinics are privately operated businesses; regardless of the program you choose, you will need to pay a similar fee. Active Drive-To-Work clients may request a rebate upon successful completion of the course, and will receive a check for the rebate within two weeks of completion.
Q. How do I pay for the course?
You can pay for the course by credit card (Visa, MasterCard, Discover, or American Express). After you fill out the registration form, you are linked to a secure page where payment is quick and effortless. The site is encrypted, making your online purchase completely safe.
Q. How do I register for the course?
It's fast and simple! To register online, just complete all the appropriate fields and you can get started right away. You may also register by calling 804-918-6634 9 am - 5 pm, Monday – Friday. We are glad to help!
Q. How long do I have to complete the course?
The course has a required minimum time limit of 8 hours. And, if you have been ordered by the DMV to attend, you must complete your driver improvement clinic requirement within 90 days to prevent suspension of your license. However, if your license has already been suspended, you may take the course at any time. Beyond that, the on-line course is designed to allow you to proceed at your own pace. You may do one section after another if you wish, but most of our students read at their leisure — maybe a section or two a day. Fit the course into your busy schedule! If you are taking the classroom course, you will complete all eight hours of the course, plus the final test, on the day you are scheduled to attend. Please plan for a little more time for a one-half hour lunch break (bring your own) and for time to complete the test
Q. I have already enrolled. How do I get back into the course?
For the on-line course, you may re-enter the course via the link on the home page as many times as necessary to complete the program. If you are having problems accessing the course, you may contact us for technical support by calling 804-918-6634 9 am - 5 pm, Monday – Friday or email info@DTWdrivingschool.org. The classroom course must be completed on the day scheduled; if you do not complete the course at that time, you will not receive partial credit and must re-register again for another date.
Q. Can I use someone else's computer or Internet service?
That's one advantage of our Internet course! You can take the on-line course from home, from work, from a friend's house, at your local library, or you can even rent time on the Internet at a copy center or cyber cafe. All you need is any computer with Internet access. You can also start on your own computer and finish on another.
Q. Will I be tested on the material?
The DMV requires you to pass a 50-question final exam with a minimum of 80% (40 questions) correct. There are also short quizzes at the end of each section which will help you to prepare for the final exam. The final exam is given by the instructor at the end of the on-line course. If you are taking the on-line course you will need to go to a test site For a list of Test Sites, click here. DTW Driving School is also an authorized test site, so you can come to our office at 1735 Summit Avenue, Richmond, VA 23230. Call 804-918-6634 to schedule a time 9 am - 5 pm, Monday – Friday.
Q. How long will it take to get my completion certificate?
Notification of your completion will be electronically submitted to the DMV the following business day. The computer at the Test Site will display a screen notifying you that you have passed; you may print this page, but the Test Site may charge you a small fee for doing so. You may also request an official copy of your student completion certificate when you register for the course, with a variety of shipping options available.
Q. Why Do I Have to Take a Re-examination Course?
If you fail the DMV knowledge test three times, you must take a course of instruction before DTM will allow you to take its test again.
Q. When Do I Have To Take a Re-examination Course?
There is no time limit for you to take a course. But you will not be allowed to take the DMV test again until you have successfully completed a course. Then you can take the DMV test again as many times as you need to until you pass.
Q. What Is Different about the DTW Driving School Driver's Manual Re-examination Course?
Four important differences:

  1. The instruction: we have qualified and experienced driver education public school teachers presenting the Course. They know how to teach the rules of the road and techniques for successful completion.
  2. The time required: This course is eight-hours long vs. the traditional 36-hour driver's education course offered to high school students.
  3. The price: $125.00 vs. the typical cost of $200-250 charged by most other driver training schools.
  4. The support: DTW Driving School is supported by Drive-To-Work, a non-profit corporation which, for the past 10 years, has assisted low income and previously incarcerated persons to restore their driving privileges so they can drive to work and keep a job.
Q. How Do I Register for the Re-examination Course?
Call DTW Driving School at 804-918-6634 Register here or at www.drivetowork.org
Q. When Is the DTW Driving School Driver's Manual Re-examination Course Offered?
Saturdays and/or Sundays, as scheduled. Check here for the next class. Our class is held at our permanent classroom location at 1735 Summit Avenue, Richmond, VA 23230. Conveniently located near I-95 and I-64 close to the Diamond in Richmond